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Learning management system
Roz, May 24, 2016

Selling the need for new technology to your corporate owners and managers is tough, but at its worst, it is still a prelude to the challenge of selling it to your employees once you have managed to get it.   Change is challenging under any circumstances, and people who are used to working one way

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Dealing with upset customers
Roz, May 17, 2016

No matter what business you are in, sooner or later you will encounter an angry customer.   Their rage may be justified, or it may be totally unfair, but the validity of the complaint can never be the criteria for how it is handled.   Instead, your company needs to have a protocol for handling

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effective communication
Roz, May 9, 2016

Just because you respond courteously to your emails and texts and say please and thank-you to your coworkers doesn’t mean you are communicating at work as effectively as you could.   Ask yourself when the last time was that you made an effort to engage someone from another department in conversation. When was the last

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Employee training
Roz, May 3, 2016

Of all the things that can sabotage your company, one of the most destructive forces is bad training.   Unchecked, it will disengage your employees, keep them from reaching their potential, push the best people out the door, reduce the quality of your product or service, and ultimately cost you some of your best customers.

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e-learning for employee training
Roz, April 28, 2016

A recent McKinsey study shines a spotlight on the serious gap between the knowledge employees need to do their jobs and the knowledge they exist with from educational institutions in the United States.   The study indicates that although 72 percent of the educational institutions insist that their graduates are ready to enter the work

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outsourcing HR
Roz, April 20, 2016

If your company has less than 50 employees, it makes practical and economic sense to outsource some or all of your human resources needs.   But small businesses aren’t the only ones who can benefit from some outside expertise and support. Larger companies are also looking at outsourcing human resources but they are seeking a

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onboarding newcomers
Roz, April 5, 2016

Finding the right candidate for the job is only part of the human resources department success equation.   The other part is more and more focused on helping them keep it.   A 2016 survey by Robert Half Financing and Accounting shows that 54 percent of chief financial officers of American Companies insist that new

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modern workplace
Roz, March 28, 2016

Forbes magazine recently reported that by 2020, the average number of square feet of workspace provided by companies to each employee will be reduced to 150 from the current 400.   The downsizing of office space comes as corporations respond to trends that see more and more employees working remotely. The latest figures show that

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eLearning for disability
Roz, March 21, 2016

Imagine working through years of school despite a learning disability and without any additional assistance or attention compared to the rest of the class. Many people have had this experience, especially before learning disorders started becoming more visible and openly discussed. These days, most schools have resource programs that are designed to provide support to

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Gamification
Roz, March 14, 2016

Ever since Gallup Research let employers in the United States know that having disengaged employees was costing them more than $550 billion a year, human resources officials from Texas to Juneau have been struggling to get workers back in the game.   For the sales staff at least, there are more and more indications that

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Get the latest in tips, information on eLearning, training and HR best practices from the experts, and sign up for our newsletter!