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Top Five LMS Metrics for Measuring Success of eLearning Programs

By Ehsan Memari
Published on November 19, 2018

Do you know how impactful your eLearning program is?

Many metrics, often called key performance indicators (KPIs) are available to measure the effectiveness of eLearning programs. While all businesses have very different needs, there are five LMS metrics every business should use: 

  • Completion rates
  • Approval and satisfaction of learners
  • Assessment results
  • Time spent on a course
  • Elearning program ROI

These five eLearning metrics will provide you with tangible performance results that will help you to align the corporate training goals, understand the impact of the training on job performance, and determine the direct return on investment (ROI) associated with them.

1) Completion Rates

Most often completion rates are an indicator of the learners’ engagement, motivation, and participation. A low course or module completion rate can suggest a few problems. It can mean that learners are not well-invested in the training program, there are issues with your content or the way you are delivering your training is not resonating with your audience. 

Completion rates provide you with the opportunity to dig deeper into the problem and put measures in place to ensure your team is fully completing their training. If many of your learners are not completing the required training, this can lead to knowledge gaps and inefficient employees, which will hurt business performance. This is why it’s crucial to track and stay on top of your course completion rates.

2) Approval and Satisfaction of Learners

You want to ensure you are providing the best learning experience possible for your team. To help measure this, learners’ satisfaction is a key metric you can use to track the success of your training programs.  

A good eLearning program provides learners with valuable knowledge and helps them to apply it to their roles effectively. It also should deliver a smooth and seamless experience without learners struggling to go through training. 

To measure learner satisfaction, you can simply add surveys at the end of a course or module. You will be able to see how satisfied learners are with the program and if there are any issues they are experiencing. Encouraging feedback and open communication will result in ample and specific responses, enabling you to create a highly effective training program. 

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3) Assessment Results

Assessment results provide a good indicator of how well your learners are understanding the content and how effective your training delivery methods are. If you notice many learners are failing an assessment or are scoring poorly, this could highlight several problems. For instance, it can suggest that your content is too difficult to understand or the training is not being delivered in a clear way. 

By looking into these metrics, you can see what’s working well and what isn’t, and be able to address problems before the turn into bigger issues. 

4) Time Spent on a Course

Another important metric to consider is the amount of time your employees spend on each course. This helps to show how well your team is progressing through their courses and highlight the courses where learners are taking a long time to complete. It also gives you an idea of how long a course should take so you can better plan your training program and manage your teams’ time more efficiently. 

Relevant article: 5 Essential Reports for a Successful Training Program

 5) eLearning ROI

To see how much value you are generating from your eLearning programs can be tricky but it is vital to see if your efforts are being paid off. You need to compare the costs you have put into your eLearning initiatives and the benefits that were achieved from them.

You can start off by assessing the cost of running an LMS to support your online training program. You can then evaluate the time savings received from doing training online versus in-person training. Then review previous L&D expenses of onsite training and compare them to online training. Lastly, analyze the performance of your team, sales figures, and customer retention rates to see if there has been any improvement.

Check out our blog to learn how you can accurately demonstrate the return on investment of an LMS.

Final Thoughts

Using metrics to measure the success of elearning programs will lead to efficient training. Not using any elearning metrics to track the performance can result in poor management and execution of your training. Your employees’ job performance will be negatively affected, which will hurt the performance of the organization. This is why when running elearning programs, you need to have elearning KPIs in place to improve the effectiveness of your training.

SkyPrep’s reporting features provide you with the eLearning metrics discussed above. Request a demo or start a free trial to learn more. 

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