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Employee engagement
Roz, July 5, 2016

Despite a full focused campaign to hike employee engagement in recent years, the final figures still show just over one third of American workers describe themselves as actively engaged in their world.   Human resources departments, who are largely charged with the elusive quest of improving engagement, have long realized that the occasional token staff

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people analytics
Roz, June 27, 2016

It may sound Orwellian, but one U.S. technology firm has used people analytics gathered by their Human Resources department to accurately determine which job candidates are most likely to become horrible employees who will cheat or steal from the firm and lie to their supervisors.   Still another high-production manufacturer is using people analytics to

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Bobo doll experiment
Roz, June 21, 2016

In a struggle to close the capability gap, many companies are trying to determine if there are better ways to bring newcomers up to speed quickly on new technology.   Inevitably the idea of social learning is up for discussion again. That is the concept that people learn by watching each other based on observation

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learning management system
Roz, June 14, 2016

Learning management systems (LMS) are expensive investments for companies, but they will pay for themselves over time if you have extensive training to be delivered to a wide-ranging workforce.   An LMS is essentially a software application used primarily for delivering eLearning programs to your staff. But a good system can do much more than

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LMS
Roz, June 7, 2016

I talk a lot in my previous posts about the choice between buying and building an LMS, and this time I’d like to consider a slightly simpler but equally important decision- when should you consider switching your LMS versus sticking with what you already have?   To start with, there must be a reason to

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remote employees
Roz, May 31, 2016

The off-site employee toiling from a home office or an out-of-state or country location is a reality of today’s growing organizations.   How can these dispersed workers be managed as effectively as those who work right outside the supervisors office?   It takes a new skill set for managers, and many are still figuring out

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Skyprep online training platform
Roz, May 30, 2016

When you’re bombarded with so many different options, its difficult to know you’re making the right choice with the online training platform you choose. You’re spending money and time so you want to ensure you’re effort is not being wasted and that actual goals are met once your training has been implemented. What criteria should

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ATD 2016
Roz,

What: ATD International Conference & Exposition Where: Denver, Colorado When: May 22-25th, 2016 Last week, Skyprep was super excited to be a participant as well as a sponsor of the ATD International Conference & Exposition in Denver. Meeting with industry professionals who needed to solve their business problems was something we were particularly interested and

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Learning management system
Roz, May 24, 2016

Selling the need for new technology to your corporate owners and managers is tough, but at its worst, it is still a prelude to the challenge of selling it to your employees once you have managed to get it.   Change is challenging under any circumstances, and people who are used to working one way

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Dealing with upset customers
Roz, May 17, 2016

No matter what business you are in, sooner or later you will encounter an angry customer.   Their rage may be justified, or it may be totally unfair, but the validity of the complaint can never be the criteria for how it is handled.   Instead, your company needs to have a protocol for handling

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