Scaling Volunteer Training at George Brown College: A SkyPrep Success Story

Coordinating large-scale volunteer programs requires more than good intentions- it requires flexible training, clear expectations, and real-time visibility into readiness.

For George Brown College, where hundreds of volunteers must be trained ahead of major events and community initiatives, scaling that process efficiently was critical.

Watch How George Brown College Scaled Volunteer Training with SkyPrep

Hear directly from George Brown College’s volunteer coordinator on how SkyPrep helped transform volunteer training and preparedness at scale.

The Challenge: Scaling Volunteer Training Without Compromising Quality

Located in the heart of downtown Toronto, George Brown College regularly coordinates volunteer programs to support high-profile events and community initiatives.

With Congress 2025 approaching and hundreds of volunteers to prepare within a short timeframe- the team needed a solution that could scale quickly without sacrificing consistency, preparedness, or volunteer experience.

Traditionally, volunteer training was delivered through a combination of in-person sessions and live virtual meetings. While effective in smaller settings, this approach created challenges as programs grew:

• Limited accessibility due to fixed schedules and physical locations
  
• Difficulty accommodating volunteers with diverse responsibilities
  
• Time-consuming room bookings and printed materials
  
• Manual processes for tracking training completion and readiness
  

The college needed a more flexible, scalable, and data-driven way to ensure volunteers were fully trained and ready before stepping into their roles.

The Solution: Centralized, Self-Paced Training with SkyPrep

George Brown College adopted SkyPrep’s online training platform to modernize its volunteer onboarding and training experience.

By centralizing all training materials into a single, accessible learning hub, volunteers could complete modules at their own pace- anytime, anywhere, and on any device.

SkyPrep enabled George Brown College to redesign volunteer training around flexibility, accessibility, and visibility. The solution focused on:

• A centralized learning hub for onboarding, manuals, and training materials
• Self-paced training that allowed volunteers to start, pause, and resume on their own schedules
• Structured learning paths to ensure modules were completed in the correct order
• Automated access and real-time tracking of progress and eligibility
• Mobile-friendly access for global participation
• Responsive SkyPrep support, including customization to meet program-specific needs

For volunteer coordinator Davor Mamuzic, the impact was immediate.

“Everything was centralized in one place. Volunteers could access training on their own time, complete modules at their own pace, and return whenever they needed. That flexibility made a huge difference.”

The Results: Scalable Training, Stronger Engagement, Real Efficiency

Implementing SkyPrep delivered measurable results for George Brown College’s volunteer program. In just six weeks, the college trained hundreds of volunteers and filled more than 800 volunteer shifts with only 125 fully trained participants.

Increased Scale and Reach

• Hundreds of volunteers trained within a short timeframe
• Training completed globally, including by international students prior to arrival

Improved Engagement and Retention

• Volunteers signed up for multiple shifts, maximizing program coverage
• High completion rates ensured only prepared volunteers were eligible to participate

Operational Efficiency and Cost Savings

• Eliminated room bookings and printing costs
• Reduced manual scheduling and administrative effort
• Fewer support inquiries due to automated access emails and clear onboarding

Enhanced Safety, Consistency, and Readiness

• Mandatory training, including emergency procedures and codes of conduct, completed before arrival
• Volunteers arrived confident, informed, and ready on day one

Positive Learner Experience

• Volunteers valued the flexibility to complete training around their schedules
• Participants reported increased confidence and preparedness in their roles

“Volunteers were more confident and more prepared from the very first day. That made the entire event run more smoothly.” -Davor Mamuzic

A True Partnership

Beyond the platform itself, George Brown College highlighted the value of SkyPrep’s collaborative and responsive support.

“It felt like a real partnership. The SkyPrep team was supportive, responsive, and helped customize the platform to our needs.” -Davor Mamuzic

From content creation to real-time progress tracking, SkyPrep gave the team full control over their training experience, without added complexity. By moving volunteer training online with SkyPrep, George Brown College transformed a complex, resource-heavy process into a streamlined, scalable, and accessible program. The result was higher volunteer readiness, stronger engagement, and meaningful time savings- all while ensuring consistency and safety at scale.

“Congress 2025 ran smoothly because volunteers were prepared. Giving people the flexibility to train on their own time made all the difference.” -Davor Mamuzic

Thank You to George Brown College

We’d like to thank George Brown College for trusting SkyPrep to support its volunteer training and for sharing its experience with us. Collaborations like this help us continue building better learning experiences for teams everywhere.

Ready to Scale Your Training Programs?

Whether you’re onboarding volunteers, employees, or partners, SkyPrep helps organizations deliver flexible, trackable training- built to scale.

Request a demo to explore how SkyPrep can support your training programs.