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3 Signs Your Employee Training Program Needs an Update

By Alicia Beharry
Published on October 1, 2021

If your organization does not have an employee training strategy in place, it is very difficult to measure how your team is performing and you will be unable to accurately quantify customer satisfaction levels. When it comes to employee training and development, you need to examine your current training module and ask questions such as: “What expectations and goals do we have in place for our employee training program? How are we measuring success rates in regards to our employee training and development program? 

If you are able to identify issues within your employee training and development program, that is the first step in the right direction to achieving long-term success within your organization. Let’s explore some signs that indicate potential room for improvement within your employee training program.

Your Team Is Unmotivated

If you are feeling unsure about your training program and ways it can be improved, have a conversation with your team. Let your employees know they are allowed to be extremely honest, even if they think you may not favour their response. Let them know that you are all ears to hearing both the positives and the negatives. 

Are your employees clear on your desired outcomes for your team and organization? Do your employees feel you are missing a particular focus in your training program? Tracking your employees engagement, performance, retention and motivation will allow you to see where there is room for improvement in your training program.

Your Management Team Is Resistant

  • Reluctant to invest in employee training 
  • Unenthusiastic to manage and accept changes
  • Training and operating goals are misaligned among team leaders

A training program that is stagnant will not only hinder, but terminate your organization’s growth altogether. If your team managers and leaders are unable to acknowledge the need for change, accept and manage change, your business’s bottom line will suffer profusely. A successful training strategy along with an intuitive learning management system, is definitely a worthwhile investment that will provide your business with a positive return. Aligning training and operating goals in order to enhance your employees’ skills, while promoting customer satisfaction should be your leadership team’s ultimate goal. 

Your Customers Are Unsatisfied

  • Poor customer retention
  • Low customer attraction rates
  • Consistent negative customer feedback and reviews

Having unsatisfied customers is a very clear sign your employee training program needs improvement. An LMS assists in creating the groundwork for a thriving business. Additionally it will also help support a strong customer base. By investing in your team you will foster a culture of employees that are confident and proud of their work, and establish a happy customer base that is never overlooked or underserved. 

Investing in the right learning management system is fundamental to delivering an effective employee training experience. Skyprep’s features can help you successfully document and administer your employee training. Request a call if you would like to get in touch with a product specialist to determine how SkyPrep can help with your employee training needs.

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